Userpilot is a comprehensive user onboarding and engagement platform designed to optimize the product experience for SaaS businesses. Its suite of tools assists companies in guiding new users, analyzing product interactions, collecting feedback, and increasing overall user engagement.
Key Features
User Onboarding:
- Guide users through your product with step-by-step guidance.
- Use subtle hints and tips to simplify product interface.
- Employ onboarding checklists to bolster new user activation.
- Highlight key benefits to educate users effectively.
Product Analytics:
- Automatically capture feature usage.
- Identify usage trends and popular features.
- Understand friction points with funnel analysis.
User Feedback:
- Collect user sentiment through contextual Microsurveys.
- Analyze feedback and organize them into themes with tags.
- Leverage feedback to identify areas of improvement.
User Engagement:
- Improve engagement with personalized in-app experiences.
- Target user segments based on persona or in-app behavior.
- Set growth goals and optimize experiences using goal completion analysis.
- Run growth experiments to boost product adoption and retention.
Use Cases
- User Onboarding: Provide a personalized onboarding experience to reduce time-to-value.
- Product Adoption: Highlight essential features when users need them.
- Customer Retention: Build an engaged user base and proactively counteract churn.
- Product Led Growth: Optimize metrics through in-product growth experiments.
- In-app Support: Offer on-demand help and resources for scaling self-support.
Pricing
- 14-Day Free Trial: Users can test out Userpilot’s features for 14 days at no cost.
- Starter Plan: Priced at $249/mo when paid annually or $299/mo on a monthly basis. Features encompass People & Tracking, Product Analytics, User Engagement, User Feedback, and Reporting, Targeting & Customization.
- Growth Plan: Starts from $499/mo with annual payment. This includes all features in the Starter plan, supplemented by the Resource Center, Advanced Event-Based Content Triggering, Unlimited Feature Tags, Content Localization, Content Throttling, Dedicated Customer Success, and an option for EU Hosting.
- Enterprise Plan: Pricing is customized based on needs. It comprises everything in the Growth plan and extends to Custom Roles & Permissions, Premium Integrations, SAML SSO & Activity Logs, Priority Support, Security Audit & Compliance (SOC 2 Type 2 and GDPR), and a Custom Contract & SLA.
User Experience
With its comprehensive suite of features, Userpilot offers an intuitive experience. Its focus on user onboarding, analytics, feedback, and engagement ensures that users can effectively use the tool to derive value from their products and understand user behavior.
Customer Support
Userpilot extends comprehensive support via email, live chat, and phone. Additionally, they offer a Dedicated Customer Success Manager and a Technical Implementation Specialist for hands-on assistance.
Community and Learning Resources
- Case Studies: Insightful analysis of various applications of Userpilot.
- Blog: Thoughts on product adoption and good UX.
- Product Adoption Dictionary: A guide for creating delightful onboarding experiences.
- State of SaaS Onboarding Report: An annual report with data from over 1000 SaaS companies.
- Webinars: Both live and on-demand sessions available.
- Product Adoption School: Another guide on crafting delightful onboarding experiences.
- Getting Started With Userpilot Series: Tips for building interactive onboarding.
- Product Marketing Community: Join the community on platforms like Facebook & LinkedIn.
Security and Reliability
Userpilot takes data security seriously, as reflected in their practices. They ensure data is fully encrypted, managed, and stored by SOC-compliant vendors like Amazon AWS and Google Cloud. They also uphold standards such as SOC 2 Type II, GDPR, and Privacy Shield.
Integration
Userpilot integrates seamlessly with a variety of popular tech stacks:
- Product Analytics Solutions: Google Analytics, Mixpanel, Kissmetrics, Heap, Amplitude.
- Product Connectors: Google Tag Manager, Segment.
- Product Messaging and Engagement Solutions: Intercom.
- Other: Webhooks for diverse integrations.
