Product Fruits is a comprehensive user onboarding platform tailored to drive user engagement, reduce churn, and improve product understanding. By overlaying as an invisible layer over your web application, it allows the creation of intuitive user onboarding flows without delving into code or altering your site’s appearance.
Key Features
- Guided Onboarding: Create effective guided tours and checklists that are compatible with dynamic URLs, iframes, and mobile browsers.
- User Engagement Tools: Highlight new features, display tooltips, and offer contextual help directly within your app or website. Additionally, provide users with in-app announcements such as modals, banners, and newsfeeds.
- Feedback Mechanisms: Allow users to report bugs with videos and screenshots, and measure user feedback with NPS and integrated surveys like Typeform.
- Customized User Flows: Personalize onboarding experiences using metadata, tailoring flows to user personas, and triggering flows based on user behavior.
- Comprehensive Analytics: Track tour performance, hint click rates, and user engagement with announcements.
- Knowledge Base: A robust knowledge repository for users to find immediate answers.
- Support and Help Center: Provide an always-accessible help center, complemented by the Life Ring Button, which links to relevant knowledge base articles.
- Intuitive Content Creation: A WYSIWYG editor designed for non-tech users, supported by ready-to-use content templates.
- Dynamic and Mobile Compatibility: Fully supports dynamic URLs and offers mobile-friendly interactions.
- AI-Powered Content: Utilize an AI writer to generate user onboarding content.
- Feedback Widget: A dedicated module for users to send feedback and report bugs.
- Custom Events: Initiate onboarding flows based on user activity.
Use Cases
- Onboarding Enhancement: Introduce new features, highlight tooltips, or provide release notes to users.
- Personalized User Engagement: Tailor onboarding flows to cater to different user personas, product versions, or even individual users.
- In-App Support: Utilize the Knowledge Base to provide users with instant answers directly in the app, reducing the need to reach out to support channels.
- In-App Notifications: Notify users about product changes and updates via in-app announcements.
Pricing
- Core Plan: Priced at $89 USD/month for up to 1500 users, this plan includes features like tours & walkthroughs, onboarding checklists, hints & tooltips, and the Life Ring Button, among others. Basic integrations and segmentation are also part of this plan. A free trial is available.
- Boost Plan: At $149 USD/month for up to 1500 users, it encompasses everything in the Core plan and adds features like NPS & surveys, AI writer, advanced integrations, and access management. Users also get the support of a success manager. A free trial is available for this tier too.
- Enterprise Plan: This is a customizable plan tailored to specific requirements. Features include SAML SSO, custom terms and conditions, security audits, and custom integrations. Pricing is based on a custom quote, and interested parties are encouraged to contact Product Fruits directly.
Product Fruits offers a 14-day free trial with full functionality, requiring no credit card. You can check out their pricing page for more information about each plan to make the best decision for your business.
User Experience
With an emphasis on ease of use, Product Fruits offers a WYSIWYG editor built for non-technical users. Its content templates and easy element selection further simplify the creation process. Moreover, the platform supports multi-page flows, making extensive tours seamless.
Customer Support
Product Fruits offers an array of support channels including live chat, phone, and email. Additionally, users benefit from dedicated success and technical implementation managers.
Community and Learning Resources
- Cheat Sheet: A step-by-step guide for creating your first onboarding flow.
- Webinars: Training sessions to maximize the platform’s potential.
- Case Studies: Inspirational stories of successful user onboarding.
- Video Tutorials: Visual aids to craft impeccable onboarding.
- Blog: Insights into best practices and industry trends.
- Help Center: Technical documentation covering features, integrations, and more.
Security and Reliability
Prioritizing security, Product Fruits offers Multi Factor Authentication, SOC 2, ISO, and GDPR compliance. User identity verification, audit & compliance features, and SAML SSO ensure data protection. They provide a choice between EU-based and US-based servers and assert that no sensitive user data is collected.
Integration
Product Fruits offers a wide range of integrations to streamline your onboarding process:
- Analytics: Sync with Google Analytics, Heap, Sessionstack, and Mixpanel for data-driven insights.
- CRM: Integrate with ActiveCampaign, Customer.io, and HubSpot for personalized user experiences.
- Messaging & Support: Connect with chat tools like Intercom and Crisp, and team communication via Slack.
- Feedback: Use Typeform and Smartlook for capturing user input and behavior.
- Custom Needs: Rest API allows for tailored integrations to meet specific requirements.
