Userflow empowers teams to optimize their user onboarding process without depending on developers. It’s an all-in-one platform that lets you build customized in-app tours, checklists, and surveys without writing any code. The tool acts as a layer on top of your web application, offering various features to convert more customers and improve retention.
Key Features
- Intuitive Flow Builder: Create complex in-app tours, checklists, and surveys in minutes with a drag-and-drop interface. You can preview your flows directly in your application, offering a live-editing experience.
- Seamless Integration: Quick and simple integration with any web app. Compatible with all frameworks and both Single Page Applications and multi-page apps.
- Smart Segmentation & Personalization: Tailor the onboarding experience based on user attributes, roles, and behavior. This includes multi-language support and branched flows for different user paths.
- In-app Surveys & NPS: Contextual in-app surveys, measuring customer satisfaction, and collecting user feedback with logic-based branching.
- No-code Event Tracking: Allows non-technical members to set up event trackers from the UI. These trackers are privacy-friendly, running client-side, and can stream data to other analytics providers.
- Advanced Analytics & Insights: Monitor user interactions with flows, detect where users drop off, and analyze the performance of your onboarding materials.
- Checklists: Engaging checklists that guide users during onboarding. Tasks within these checklists can initiate a flow, navigate to a page, and are automatically marked when users complete the related actions.
- Customization: Completely tailor the appearance of flows and checklists to align with your brand. This includes avatars, colors, fonts, and the ability to use multiple themes.
- Automated Triggers: Set rules to perform actions based on user behaviors, such as advancing to the next step upon a button click.
- Multi-environment & Version History: Manage multiple environments (like Production and Staging) and track changes in flows with a comprehensive version history.
Use Cases
- Guiding new users with product tours and in-app help guides.
- Collecting feedback through in-app surveys.
- Tracking and optimizing user onboarding with checklists.
- Offering a centralized, contextual help center for users.
Pricing
Startup Plan: This plan costs $300 per month if billed monthly, or $240 per month if billed annually. It includes:
- 3,000 Monthly Active Users
- Unlimited flows, launchers, and checklists
- Resource center
- AI Assistant/chatbot
- Basic integrations
- 2 survey/NPS questions
- 3 team members
Pro Plan: This plan costs $850 per month if billed monthly, or $680 per month if billed annually. It includes everything in the Startup plan plus:
- 10,000 Monthly Active Users
- Unlimited surveys/NPS
- Localization
- Company profiles/events
- Advanced integrations
- No-code Event Tracking
- Unlimited team members
- Priority support
Enterprise Plan: For this plan, you need to contact Userflow directly for pricing details. It includes everything in the Pro plan plus:
- Single sign-on (SSO)
- Custom contract
- Security questionnaire
- Concierge support
All plans come with a free 14-day trial and no credit card is required. You can check out their pricing page for more information about each plan to make the best decision for your business.
User Experience
The design of Userflow is simple and intuitive, allowing users to dive right in without needing to go through extensive guides. Its point-and-click, drag-and-drop functionality ensures a user-friendly experience. It provides real-time previews directly in the app, enabling users to experience and edit flows before publishing.
Customer Support
Userflow offers support via email, live chat, and occasional video/phone. They are known for their prompt responses, usually answering within hours or even minutes during business hours.
Community and Learning Resources
Userflow provides resources such as a Blog, Documentation, and best practices for onboarding.
Security and Reliability
Userflow is SOC 2 Type 2 Compliant and takes data security seriously. All data is encrypted both in transit and at rest. It’s hosted on the reliable Google Cloud Platform, ensuring data is instantly written to multiple disks, backed up daily, and stored securely in various locations.
Integration
Userflow seamlessly integrates with various tools and platforms:
- Product analytics providers like Amplitude, Heap, LogRocket, Mixpanel, Rudderstack, and Segment.
- CRM tools like HubSpot and Salesforce.
- Automation platforms like Zapier.
- Also offers custom integrations through REST API and Webhooks.
