Scribe is a no-code tool designed to help product teams create interactive guides, tooltips, and onboarding experiences without writing any code. Its primary function is to streamline user onboarding and improve user retention for software applications. By leveraging AI, Scribe captures processes, whether on the web or desktop, and automatically generates step-by-step guides, saving time and ensuring clarity in communication.
Key Features
- Web & Desktop Process Capture: Seamlessly create how-to guides for any web or desktop process.
- Automatic Step Instructions: Skip manual typing. Scribe crafts the guides for you.
- AI-Generated Process Documents: Leverage AI to produce SOPs, training materials, and other essential documents.
- Sensitive Data Redaction: Protect privacy by auto-redacting personal information from screenshots.
- Shareable Links & PDF Export: Distribute your guides via email, embed them, or export as PDF.
- Custom Branding: Personalize guides with your company’s logo and color scheme.
Use Cases
- Train Teammates: Quickly develop guides for team training on new software or updates, ensuring consistency across the board.
- Create Process Documentation: Auto-generate structured guides for business processes, aiding in maintaining operational standards.
- Train Customers: Offer customers interactive guides for better product understanding, enhancing their user experience.
- Implement Tools: Smoothly introduce new tools to employees with easy-to-follow guides, boosting adoption rates.
- Onboard New Hires: Use Scribe for efficient onboarding, letting new employees learn tools and processes at their own pace.
Pricing
- Basic Plan: This plan is free and is suitable for individuals or teams needing to document a few browser-based processes. It includes features like working with any web app, quick customization, and sharing with link or embed.
- Pro Plan: This plan starts at $23 per seat per month for individuals and $12 per seat per month for teams (with a minimum of 5 seats). It includes everything from the Basic plan, plus it works with any web, desktop & mobile app, allows for branded guides, editing & redacting screenshots, and exporting to Confluence, HTML & Markdown.
- Enterprise Plan: This plan is custom priced and is suitable for companies needing advanced security, compliance, and verification. It includes everything from the Pro plan, plus auto-redaction of PII & PHI, enterprise-grade data governance, SSO for provisioning & authentication, central user and document management.
You can check out their pricing page for more information about each plan to make the best decision for your business.
User Experience
Using Scribe is intuitive. Users activate the extension, follow their process, and Scribe automatically creates a guide. This guide can be easily customized, branded, and shared through various methods, making the overall experience user-friendly and efficient.
Customer Support
Scribe offers diverse support options like email support, documentation, a comprehensive help center, and a blog where users can gain insights and updates about the tool.
Security and Reliability
- Data Protection: Scribe ensures that data is encrypted both while in transit and when stored.
- SSO Integration: Secure user authentication through Google & SAML SSO.
- Custom Password Policies: Ensure strong, secure passwords.
- Role-Based Access Control: Manage access based on user roles.
- Certifications: Scribe has been accredited with SOC 2 Type II and HIPAA certifications.
Integration
Scribe seamlessly integrates with hundreds of tools, enhancing its utility. Notable integrations include Confluence, Notion, Share Point, Airtable, Microsoft Teams, Zendesk, and many more.
