Document360 is a robust Knowledge Base platform tailored for growing businesses. It allows companies to create an online Self-Service Knowledge Base catered to their customers and employees. These can be set either for public viewing or private access. With the platform, businesses can streamline and organize their documentation, providing a seamless experience for both content producers and consumers.
Key Features
- Advanced Editor Portal: An advanced portal for content producers equipped with a state-of-the-art editor, category manager, and analytics.
- Optimized Consumption Site: A user-friendly site for content consumers, with advanced search functionality and device optimization.
- Migration Assistance: Comprehensive support for transitioning to Document360, covering the assessment, migration process, and quality assurance, ensuring no loss in SEO traffic.
- Rich Documentation Features:
- Localization: Multi-language support and custom homepages.
- Versioning: Maintain multiple article versions and safeguard against accidental changes.
- Advanced Search: Real-time article suggestions during searches.
- Discussion Platform: Collaborate with team members on drafts and published articles.
- Bulk Operations: Mass management of articles, such as publishing, hiding, or deleting.
- Article Management: Features like difference viewers, inline previews, article lifecycle indicators, SEO settings, templates, and more enhance article creation and editing.
- Category Management: Allows organization up to 6 levels of categories with functionalities like reordering, hiding, and access settings.
- Editor Features: Supports Markdown, embedding media, code blocks, callouts, tables, auto-save, attachments, and more.
- Custom Branding: Personalize with a custom logo, favicon, header/footer navigation, color themes, and advanced CSS/JavaScript customization.
- Analytics: Provides insights into user geography, article performance, team account activities, broken links, ticket deflection, and more.
Use Cases
- Product Help Docs: Construct top-notch, self-service knowledge bases for SaaS products.
- Technical Documentation: Draft guides, tutorials, system documents, and more.
- API Documentation: Auto-generate customizable API documentation from API definitions.
- Internal Knowledge Base: Create private, access-restricted documentation for staff or clients.
- Standard Operating Procedures: Formulate SOPs such as employee manuals or marketing strategies.
Pricing
- Free Plan: This plan offers lifetime access with limited features.
- Standard Plan: Priced at $149 per project/month (billed annually), this plan is for building a public-facing knowledge base with 1-3 team accounts.
- Professional Plan: Priced at $299 per project/month (billed annually), this plan is for building a public-facing knowledge base with 3+ team accounts and advanced tools.
- Business Plan: Priced at $399 per project/month (billed annually), this plan is for building a private knowledge base suited for employees and partners.
- Enterprise Plan: Priced at $599 per project/month (billed annually), this plan is for large teams requiring robust security, auditing, and advanced tools.
- Startup Program: This exclusive startup program is designed specifically for early-stage startups, offering a range of plans including Standard, Professional, and Business tiers with 50% off for your first year.
Additional costs may apply for extra team accounts and workspaces. For more detailed information, please visit the official Document360 pricing page.
You can check out their pricing page for more information about each plan to make the best decision for your business.
User Experience
Document360 offers a simplified site optimized for consumption on any device. For content producers, there’s an advanced portal with features like a state-of-the-art editor, analytics, and a category manager. The platform supports markdown, provides real-time previews, and ensures content is automatically saved, ensuring a smooth user experience.
Customer Support
Document360 provides round-the-clock support on weekdays and on-demand support during weekends. Users can reach out via Support Tickets, Live Chat, Email, or access the detailed Documentation available.
Community and Learning Resources
To help users make the most of the platform, Document360 offers Ebooks and Guides, Tutorials, Videos, Podcasts, Webinars, and a regularly updated Blog.
Security and Reliability
Document360 is compliant with SOC 2 and GDPR standards. It uses AES 256-bit encryption for data at rest and HTTPS with TLS 1.2 encryption for data during transit. Backups are taken daily, retained on a weekly and monthly basis, and are available for restoration for up to a month.
Integration
Document360 boasts a wealth of integration options, from help desks like Zendesk and Freshdesk to chatbots, analytics tools, and translation services. Integration platforms mentioned include Zapier, Salesforce, Microsoft Teams, Slack, Google Analytics, and more. It also offers a REST API for direct interactions with the knowledge base.
