HelpSite is a knowledge base software designed to create a comprehensive FAQ site, providing users with quick and intuitive answers. The platform emphasizes a seamless user experience, making information readily accessible while also offering customization options to align with a brand’s identity.
Key Features
- Search Functionality: A lightning-fast search box that magically locates relevant articles for users.
- Smart Contact Form: Auto-suggests articles as a user types their message, facilitating faster answers and saving time for support agents.
- Customization:
- Custom domain option, even on the free plan.
- Upload company logo.
- Modify layout & style with Custom HTML/CSS.
- Change or translate text as needed.
- Admin Interface: Extremely user-friendly admin interface, assisted by AI (GPT4), to draft and manage knowledge base articles.
- Mixed Privacy Settings: Offers site-level and article-level privacy settings. Users can set up a combination of private documentation sites, public FAQ support sites, and even internal knowledge bases exclusive to team members.
Use Cases
- Public FAQ support site for products or services.
- Internal documentation site for team members.
- A combination knowledge base with both public and private content.
- Multiple knowledge base sites with distinct roles and permissions.
Pricing
- Free Plan: At $0/month, it allows 25 articles, 1 team member, and 1 site, along with a custom domain & SSL.
- Standard Plan: Priced at $14.99/month, this plan offers 250 articles, allows 5 team members across 2 sites, includes a custom domain & SSL, and removes HelpSite branding.
- Gold Plan: For $49.99/month, users get 2,500 articles, 50 team members, 5 sites, custom domain & SSL, removal of HelpSite branding, custom HTML/CSS, a private/internal knowledge base, and custom redirects.
- Plus Plan: At $99.99/month, it offers 10,000 articles, 250 team members across 25 sites, custom domain & SSL, no HelpSite branding, custom HTML/CSS, a private/internal knowledge base, custom redirects, and custom roles/permissions.
You can check out their pricing page for more information about each plan to make the best decision for your business.
User Experience
HelpSite is designed with a focus on simplicity. It’s user-friendly and intuitive, making it easy for even non-technical individuals to set up and manage their knowledge base. With its AI-assisted admin interface, businesses can easily populate the site with relevant FAQs and knowledge articles.
Customer Support
HelpSite provides support via email and also has its Help & FAQs section to assist users with common queries.
