Helpjuice offers an intuitive and powerful knowledge base software engineered to enhance customer support and team collaboration. The platform allows businesses to create, manage, and optimize their documentation to ensure that users can quickly find the answers they’re looking for.
Key Features
- Easy Authoring & Content Formatting: Offers unlimited text formatting, image and video uploads, and more using the Helpjuice editor panel. Work with multiple versions of an article and switch between them effortlessly.
- Structure Content: Organize your content effortlessly using Helpjuice categories and folders, allowing for main and alternative categorizations.
- Content Access Control: Define visibility settings as Public, Internal, or Private. Customize access for specific people or groups directly from the article editor.
- Analytics: Gain insights directly in the article editor to gauge the article’s impact, understanding how many users found it useful.
- Collaboration: Collaborate live within articles, comment, and reply to team members, and watch articles evolve in real-time.
- Content Restoration: Helpjuice keeps a history of articles, allowing users to revert to a previous version if needed.
- Customization: Over 12+ themes to choose from, along with advanced customization options using Liquid HTML/CSS. Complimentary knowledge base design consultation and customization by Helpjuice experts.
- Localization: Support for over 300 languages, user-friendly language switching, and auto-translations using Machine Learning & Google Translate.
- Search Capabilities: Advanced search functionality that’s akin to Google, with filtering options and support for searching content within images and PDFs.
- Swifty / In-app widget: Intelligent and customizable widget for interactive on-page assistance, with integration options for chat/ticketing tools.
- User Management: Four levels of user roles, group management, bulk user operations, and SSO support.
Use Cases
- For businesses looking to scale customer support efficiently.
- For teams aiming to enhance collaboration on knowledge base content.
- For organizations aiming to structure and optimize their content effectively.
Pricing
Helpjuice offers four pricing plans:
- Starter Plan: This plan costs $120 per month and supports up to 4 users. It includes all available software features, customer care, and expert customization.
- Run-Up Plan: This plan costs $200 per month and supports up to 16 users. It includes all available software features, customer care, and expert customization.
- Premium Limited Plan: This plan costs $289 per month and supports up to 60 users. It includes all available software features, customer care, expert customization, and free auto-translations.
- Premium Unlimited Plan: This plan costs $499 per month and supports an unlimited number of users. It includes all available software features, customer care, expert customization, and free auto-translations.
All plans come with a 14-day free trial. You can check out their pricing page for more information about each plan to make the best decision for your business.
User Experience
Helpjuice offers an intuitive editor panel that streamlines content creation with versatile authoring and formatting options. Its ability to manage multiple article versions within the same editor and real-time collaboration features promotes smooth team interactions. The platform’s straightforward categorization system ensures effortless content structuring and navigation for end-users. Additionally, the embedded analytics provide immediate feedback on content impact. Overall, Helpjuice delivers a user-centric experience that’s both efficient and user-friendly.
Customer Support
Helpjuice provides a variety of support options including email, phone, and offers a free 1-on-1 training session or demo to assist users in making the most out of their platform.
Community and Learning Resources
Helpjuice offers an array of resources, such as case studies, blogs, ebooks, video tutorials, and showcases of knowledge base examples to help users understand and utilize the platform effectively.
Security and Reliability
Helpjuice provides stringent security with features like encrypted URL access, IP-based restrictions, and Single Sign-On support. User data is safely housed in Virginia, USA, and the platform is GDPR compliant, catering to both individual and enterprise-level security needs.
Integration
Helpjuice boasts an impressive range of integrations, from API capabilities to seamless connections with platforms like Salesforce, Zendesk, Microsoft Teams, Google Chrome, Slack, and others, ensuring that businesses can incorporate the knowledge base into their existing workflows efficiently.
