Sociocs is a comprehensive customer communication hub designed to consolidate various communication channels into a single tool shared by your team. It specializes in business texting, Google Maps and WhatsApp chat, online reviews management, web chat, online forms, and SMS notifications.
Key Features
- Multi-channel Inbox: Whether it’s a sales lead, customer review, support request, or appointment setup, all conversations are consolidated in Sociocs’ multi-channel inbox.
- Auto Chat Translation: Provides auto-translation for two-way conversations and bulk messaging in 100+ languages.
- Templates: Predefined templates for quicker replies.
- Shared Inbox: Collaborative space where multiple team members can interact and address customer queries.
- Internal Notes: Keep contextual notes on a customer for future reference.
- Bulk Messaging & Voice Calling: Reach a broad audience with bulk text messaging (SMS & MMS) and voice calls.
- Google’s Business Messages Integration: Directly spark conversations from Google Search or Maps.
- Managed Reviews: A feature that provides businesses the opportunity to address negative feedback before it goes online.
- Voicemail Integration: Convert missed voicemails into text transcripts within the Sociocs Inbox.
- Outbound Compose: Engage customers by sending updates, survey links, or reminders.
Use Cases
Sociocs is ideal for enabling customer communication/service over multiple channels using a single inbox. It’s highly beneficial for sending customer notifications, such as appointment reminders and Google review requests, via text messaging.
Pricing
- Free Plan: Costs $0/month. Offers 2 channels, 1 user, and 1,000 messages/month. Comes with unlimited templates, outbound messaging, notes, and transcript downloads.
- Standard Plan: Priced at $20/month (annual billing) or $24/month (monthly billing). Provides 2 channels, 2 users, and 2,000 messages/month. Features include bulk text messaging, contact lists, and follow-up reminders. Voicemail transcription is available as an add-on for the first 200 audio minutes at an extra cost.
- Premium Plan: Available at $124.17/month (annually) or $149/month (monthly). Offers unlimited channels, 10 users, and 50,000 messages/month. Additional features encompass custom workflow automation, appointment confirmation and review bots, and premium customer service. Voicemails come with 1,000 audio minutes included.
- Custom Plan: This plan has customized pricing. It scales to accommodate more channels, users, and messages and includes all features of the Premium plan.
You can check out their pricing page for more information about each plan to make the best decision for your business.
User Experience
The platform is built for swift and easy human interactions, emphasizing asynchronous communication. This enables staff members to engage with multiple customers simultaneously, enhancing efficiency and customer satisfaction.
Customer Support
Sociocs offers a comprehensive support system, including live chat, email, and a knowledge base to assist users.
Integration
Sociocs integrates seamlessly with platforms like Zapier and Twilio for enhanced messaging capabilities. Its robust API facilitates integration with existing platforms, and for those lacking API support, Sociocs can even create and host an RPA-based API.
