Fini is a powerful no-code solution designed to transform your knowledge base into a responsive AI chatbot, tailored for customer support. By leveraging Fini, businesses can engage and retain users more effectively through a 24/7 interactive chat, offering instant responses without the need for integration or coding.
Key Features
- Human-like Experience: With Fini AI, businesses can meticulously customize their chat agent, from its tone and character to the exact questions it can address. Currently, over 20 tone options are available, ranging from “Friendly” and “Professional” to even playful ones like “Harry Potter voice.”
- Seamless Human Routing: For topics beyond the AI’s knowledge or those predefined by users, Fini ensures that customers are smoothly redirected to a human representative, preventing confusion.
- Multi-channel Approach: Fini promotes ubiquity, allowing businesses to position their AI agent across multiple platforms. Out-of-the-box integrations include platforms like Intercom, Slack, and Discord.
- Learning with Feedback: As the AI agent interacts with customers, it learns from good vs. bad responses, continuously enhancing its efficiency and accuracy. This adaptability ensures that Fini grows in tandem with a business’s expansion.
- Quick Setup: Simply link your knowledge base, and within two minutes, have an AI chatbot ready to tackle customer queries round-the-clock.
- No Integration Needed: Just by adding a link to the knowledge base, businesses can activate an interactive Q&A chat, eliminating the need for complex code-writing.
Use Cases
- Converting knowledge bases into interactive chat support.
- Delivering 24/7 automated customer support.
- Engaging and retaining users through instant responses.
- Scaling customer support with business growth.
Pricing
- Starter: Free for up to 25 monthly questions. Features include up to 3 bots, support for 1 language, a Q&A interface, basic reporting, and email support.
- Advanced: Priced at $0.076 per question (up to 10k monthly questions). It encompasses all Starter features, with additions like the ChatGPT 3.5 model, support for 50+ languages, up to 1000 docs, API availability, and unlimited bots.
- Enterprise: Custom pricing, starting from $9,599 per year. It offers all Advanced plan benefits, plus premium GPT4 models with up to 40% higher accuracy, 5x faster responses, unlimited docs (including password-protected ones), custom integrations (Intercom, Zendesk, etc.), and dedicated Slack channel support.
You can check out their pricing page for more information about each plan to make the best decision for your business.
User Experience
Fini boasts an intuitive user interface, allowing users, even those with little to no experience, to set up chatbots easily. The drag-and-drop builder and templates make the process seamless.
Customer Support
Fini offers support primarily through email and a comprehensive knowledge base, ensuring users have the resources they need.
Community and Learning Resources
For those keen on understanding and utilizing Fini to its fullest, a dedicated Help Center and blog are available, offering insights, tutorials, and best practices.
Integration
Fini boasts of hassle-free integrations with popular platforms like Intercom, Slack, and Discord, among others, allowing businesses to deploy their AI agent where their customers are most active.
Alternatives
Some alternatives to Fini in the no-code chatbot builder space include:
